FAQs
Do you offer delivery?
Yes! We can deliver, set up, takedown and pick up the products from your event. Delivery and set up/takedown fees are calculated based on a variety of factors including type of rental products and delivery location. Contact us to request a delivery quote!
When do you deliver and pick-up the items I've ordered?
Our standard policy is to deliver the day of your event and pick-up the day after your event. However, we will work with event/venue coordinators and our own staff to coordinate windows that work for everyone. Late pick-ups (after 10pm) will result in an additional fee.
How do I pay for my order?
We require a 50% deposit to reserve your items. The remaining 50% is due 14 business days before your event. Your items are not reserved until we receive your deposit.
What if I need to make changes to my order?
We know there are a lot of moving parts when planning an event, so we will do our best to accommodate changes!
You can add or substitute anything to your order up to 14 days prior to your event, depending on item availability. Reach out and we will work with you to meet your needs.
Can I pick up my order?
Yes! We do allow orders to be picked up from our collection. Please contact us to schedule pick-up and return of the items. Please be prepared with the appropriate vehicle and supplies (like straps and blankets) to move the items you rent as you will be responsible for any damages.
What if I damage or lose any rental items?
We want you and your guests to relax and enjoy your event, but sometimes accidents happen. In the case of damaged or missing items, we will ask that you pay for any repairs or cleaning costs to repair the items if possible, or pay the replacement cost for severely damaged or missing items.
What if I need to cancel or reschedule my event?
We hope that this is not the case, but if you do need to postpone or reschedule we will work with you to reschedule the event date. If you wish to cancel the event all together, we will retain the 50% booking deposit.